Return & Refund Policy

Last updated: July 24, 2026

Return Eligibility

We want you to be happy with your Bathveil purchase. If you're not fully satisfied, you may return most items within 30 calendar days of the delivery date, whether the item arrived with a defect or you simply changed your mind. To be eligible, the item must be unused, with all original tags attached, in its original packaging, and free of visible wear, stains, or signs of use.

Condition Requirements

To qualify for a return, your item must meet all of the following:

Unused and unwashed
All original tags still attached
Returned in its original packaging
No visible signs of installation, wear, or damage caused after delivery

Because shower curtains and liners are bathroom textile products, items that have been installed, used, or show signs of water exposure cannot be accepted back into inventory for hygiene reasons, unless the item was defective or damaged upon arrival.

Non-Returnable Items

The following cannot be returned:

Items that have been used, installed, or washed
Items missing original tags or packaging
Items showing odor, staining, or damage not present at delivery
Gift cards (if applicable)

We do not currently offer any customized or made-to-order products, so all standard items are eligible for return as long as they meet the condition requirements above.

Who Pays Return Shipping

Defective or damaged items: If your item arrives with a manufacturing defect or was damaged in transit, we will cover the return shipping cost at no charge to you.
Non-defective returns (buyer's remorse): If you'd like to return an item that isn't defective, you are responsible for the return shipping cost.

There is no restocking fee or handling fee for any return, regardless of the reason.

How to Start a Return

Contact our customer service team by email at service@bathveil.com or by phone at +1 (302) 496-7488 within 30 calendar days of delivery, and let us know the reason for your return.
Our team will confirm your return eligibility and provide return instructions. For defective or damaged items, we'll provide guidance on shipping cost coverage; for non-defective returns, you'll be responsible for arranging your own shipping.
Pack the item securely in its original packaging with all tags attached.
Ship the item to our return address below. We recommend using a trackable shipping method, since we're not able to process refunds for packages that are lost in transit without tracking.

Return Address:
20 Penn Mart Center, New Castle, DE 19720-4207, United States

Please make sure this exact address is used for all returns — packages sent to any other address may be delayed or unable to be processed.

Return Processing Time

Once we receive your returned item at our warehouse, our team typically inspects and processes the return within 3-5 calendar days.

Refund Processing Time

After your return has been inspected and approved, refunds are issued to your original payment method within 3-5 business days. Please note that it may take your bank or card issuer a few additional business days to reflect the refund on your statement.